How to Use QR Codes in Palliative Care Facilities to Gather Feedback

In today’s digitally driven world, QR codes have evolved from a novelty to a strategic powerhouse in bridging offline engagement with online action. For palliative care facilities, QR codes represent a seamless and effective way to collect real-time feedback from patients, families, and healthcare professionals. These tools help providers deliver higher-quality end-of-life care, improve patient experiences, and ensure continual service improvement without cumbersome paperwork or complex digital processes.

Gathering feedback in palliative care settings is essential for meeting regulatory requirements, addressing sensitive needs, and honoring the wishes of both patients and their loved ones. However, relying on manual surveys, printed forms, or verbal reports often results in missing essential perspectives. Incomplete and delayed feedback can create gaps in care, missed opportunities to address concerns in real time, and increased administrative burden that ultimately affects patient satisfaction, family trust, and compliance with guidance like the palliative care toolkit.

By introducing QR codes as a feedback tool in palliative care facilities, providers can address the persistent challenges of fragmented feedback and disconnected systems. QR codes enable streamlined, timely feedback collection, foster better engagement across hospice and related settings, and unlock actionable insights for quality assurance and individualized care without disrupting the sensitive dynamics of end-of-life care environments. With thoughtful implementation, QR codes can make space for quieter voices to be heard while giving clinical leaders the data they need to improve care, supported by this research study.

How to Achieve High-Quality Feedback Collection in Palliative Care Facilities Using QR Codes: A Step-by-Step Guide

Palliative care facilities often struggle to capture feedback efficiently, particularly when busy staff must rely on paper forms or ad hoc conversations. These outdated workflows can result in missed, unstructured, or delayed feedback that fails to drive timely action. Digital surveys accessed via QR codes bridge the gap between physical touchpoints and digital outcomes, creating a consistent, on-demand way for patients, families, and staff to share experiences that inform better care. For fast setup, route scans to concise mobile forms using Google Forms QR codes.

Start by mapping the moments that matter across the care journey: admission, care conferences, symptom management changes, visiting hours, discharge, and bereavement follow-up. Then decide where QR codes can make sharing feedback easy and respectful. The most effective campaigns reduce friction. They present a clear, compassionate call to action and use short, adaptive forms that honor people’s time and emotional context.

• Replace analog with digital: Retire paper survey cards and suggestion boxes. Place QR-enabled surveys in patient rooms via table tents, family lounges, and reception. This shift simplifies data collection, ensures feedback is not lost, and reduces manual transcription errors.
• Define measurable outcomes: Decide what success looks like before you begin. Examples include higher family response rates, faster escalation of care concerns, shorter resolution times for complaints, and lower administrative effort per response.
• Design for clarity and compassion: Use simple signage with messages such as “Share your experience” or “Tell us how we are doing” near QR codes. Include estimated completion time and a reassurance that feedback can be anonymous, supported by this research study.
• Protect privacy while learning: Choose QR tools that allow anonymous responses while capturing non-identifying engagement trends by location, time of day, or care unit. This balance promotes candor and supports continuous quality improvement.
• Integrate and act: Modern platforms like Sona QR help you route scans to dynamic forms, trigger alerts for urgent issues, and sync insights with existing systems. Start creating QR codes for free.

When QR feedback becomes part of routine communication, trust grows. Families see that their input leads to visible improvements, and staff benefit from structured, actionable data that helps them deliver compassionate care consistently.

Why QR Codes Matter for Palliative Care Facilities

Palliative care teams confront unique challenges in capturing comprehensive, timely feedback. Traditional methods such as printed surveys or verbal comments often leave valuable insights unstructured and difficult to analyze. Without a central, real-time stream of feedback, leaders miss patterns and are forced into reactive rather than proactive improvements. QR codes close these gaps by linking bedside experiences to digital tools that collect, organize, and route feedback where it can make a difference.

This approach is particularly important in sensitive clinical contexts. Patients and families may feel more comfortable sharing personal concerns on their own devices, at their own pace, and in their own language. QR codes make that possible without requiring an app download or separate technology onboarding. They also offer a path to track participation and outcomes across settings such as inpatient hospice, home-based palliative care, and supportive care programs.

• Offline to online gaps: Printed materials, room signage, and discharge packets rarely translate into immediate action. QR codes turn these touchpoints into live links to surveys, service requests, or educational resources, so feedback is captured in the moment rather than after the fact. Consider communal prompts via digital signage.
• Need for speed and simplicity: Families are often navigating stress, grief, or uncertainty. A quick scan and a short form are much easier than calling a number or filling out a lengthy paper survey, which leads to higher participation and more complete responses.
• Dynamic content flexibility: Care contexts change quickly. Dynamic QR codes let you update destinations instantly to reflect new policies, languages, or survey versions without reprinting materials. This keeps feedback prompts relevant and reduces waste.
• Trackability: Anonymous paper cards lack analytics. With QR solutions, facilities can measure scan volume, completion rates, and time-to-response by location. This data helps identify high-impact changes and prioritize staffing or training.
• Cost efficiency: Printing, distributing, collecting, and manually entering paper feedback is costly and slow. QR-based workflows reduce administrative burden and keep teams focused on care rather than data entry.

For palliative care, these capabilities translate into tangible benefits. Facilities can detect emerging pain points sooner, respond to family concerns more effectively, and document quality for regulatory and accreditation needs without placing extra strain on caregivers.

Common QR Code Formats for Palliative Care Facility Use Cases

Palliative care settings are full of printed materials and personal interactions that can benefit from a quick bridge to digital experiences. Selecting the right QR code format for each use case ensures smooth participation and accurate measurement. While a simple web link is often enough, other formats can better support contact sharing, network access, or direct messaging.

Choosing the right destination is just as important as the format. The best experiences guide people to short, mobile-optimized forms or resources that match their specific context. Whenever possible, use dynamic codes so you can update destinations without reprinting and tailor content to language or role.

• Web links: Drive scanners to short, accessible surveys, care preference forms, symptom check-ins, family resource hubs, or bereavement support pages. This is the most common format for gathering feedback across patient rooms and visitor areas, especially when paired with Google Forms QR codes.
• vCards: Provide instant access to key contacts such as the care coordinator, social worker, or chaplain. Families can save details to their phone and reach out later without searching through papers.
• SMS or email: Pre-fill a message to the quality team or care manager for sensitive or urgent feedback. This format encourages quick escalation without exposing personal information in public areas; see QR codes for SMS.
• Wi-Fi access: Enable visitors to connect to the guest network with a scan so they can complete digital forms on-site. Reliable connectivity boosts survey completion rates.
• App downloads: If your organization offers a patient or family app, use QR codes to streamline downloads and sign-ins. Auto-detection of device type improves adoption across iOS and Android.

Dynamic QR tools such as Sona QR let you manage all formats in one place, switch destinations as needs change, and run A/B tests on different prompts to improve engagement.

Where to Find Growth Opportunities

Palliative care experiences are shaped by many small moments. Feedback captured at these moments reveals actionable insights that might otherwise be missed. The key is to place QR codes where patients, families, and staff naturally pause and are most prepared to share their perspective.

Look for transition points and high-traffic zones. Aim for visibility without intrusion. Always pair codes with compassionate language that sets expectations and explains why feedback matters. Two or three thoughtful placements in each unit will often outperform a dense scattering of codes.

• Admission and discharge packets: Collect immediate impressions of the intake process and discharge clarity. Short surveys right at these transitions help flag confusing paperwork, unmet needs, or resource gaps that staff can address quickly.
• Entryways and waiting areas: These are ideal for quick pulse checks, language preferences, or resource discovery. Clear signage encourages engagement while families wait for meetings or updates, especially on well-placed posters.
• Patient rooms and bedside tables: Offer discreet options for sensitive topics such as comfort, noise, temperature, or spiritual needs. Patients and families can share concerns privately without feeling like they are burdening staff.
• Staff break rooms: Encourage anonymous staff input on workflow friction, equipment issues, or safety concerns. Fast, confidential feedback supports morale and retention while uncovering systemic opportunities.
• Bereavement and aftercare materials: Provide a gentle path for families to share post-stay experiences, access support groups, or request follow-up calls. This helps reduce missed connections after discharge.

When you optimize these placements and align them with clear calls to action, feedback volumes increase and the quality of insights improves. Over time, your facility builds a responsive loop where experiences inform improvements and improvements strengthen trust.

Use Cases for QR Codes in Palliative Care Facilities

QR codes are most effective when they are applied to specific, recurring interactions. In palliative care, the following use cases deliver strong results: they improve data quality, speed up responses, and reduce administrative effort while respecting the emotional context of care.

Create lightweight workflows for each use case so staff know how to encourage participation, how to handle urgent signals, and how to close the loop with families. This consistency makes the program feel reliable and compassionate rather than transactional.

• Patient and family feedback: Bedside cards, room signage, or tray liners can link to concise, multilingual surveys focused on comfort, communication clarity, and care preferences. Outcomes include faster issue resolution, higher satisfaction scores, and early detection of unmet needs. For discreet prompts, consider durable stickers and labels.
• Staff experience reporting: QR codes in staff-only spaces lead to confidential forms on workflow friction, supply shortages, or safety hazards. Aggregated insights inform training, staffing decisions, and process improvements that prevent burnout.
• Bereavement follow-up: Discharge folders and condolence mailings can include QR codes to request calls, enroll in support groups, or share reflections. Facilities gain a clearer view of post-stay experiences and provide timely resources without adding complexity.

For each use case, set a few targeted metrics such as scan-to-completion rate, average response time, number of urgent tickets generated, and time-to-resolution. These help you measure impact and refine over time.

How to Build High-Value Audiences for Retargeting with QR Code Campaigns

Each QR scan carries valuable context: who scanned, where they were, what they needed, and when they engaged. By deploying multiple codes at different touchpoints, you can segment audiences automatically and tailor follow-up communication. In palliative care, thoughtful segmentation allows you to respect roles and preferences while providing the right resources at the right moment.

Begin by distinguishing between patients, family caregivers, and staff. Then layer in care settings such as inpatient unit vs home hospice, visit timing such as weekday afternoons vs late evenings, and event types such as care conferences or bereavement sessions. This context helps you send relevant, supportive follow-ups rather than generic messages.

• Multiple journey codes: Assign unique QR codes to stages such as intake, symptom management changes, and discharge. This reveals how needs evolve over time and where to invest in better resources.
• Audience tagging: Ask scanners to identify themselves as patient, family, or staff at the start of a form. With this simple tag, you can route feedback appropriately and tailor responses.
• Real-time context: Track scans by location and time. Evening surges in waiting-area scans may indicate visiting-hour stress points that warrant more staff presence or clearer communication.
• CRM integration: Sync non-sensitive engagement data to systems like Sona QR, HubSpot, or Salesforce. For deeper guidance, see Sona’s blog post integrate sona with hubspot crm.

Segmented audiences let you tailor messages with care. Families who scanned a discharge survey can receive a gentle reminder about support groups. Staff who reported equipment issues can be updated when replacements arrive. Over time, your communication becomes more personal, timely, and trusted.

Integrating QR Codes into Your Multi-Channel Marketing Mix

Palliative care communication spans printed guides, signage, websites, emails, and support groups. QR codes unify these channels by making each printed touchpoint interactive and measurable. The result is a connected experience where people can move from reading to acting in a single scan, and your team can understand which materials are truly helping.

To maximize impact, align QR initiatives with your existing materials and routines. Standardize visual design, use consistent calls to action, and maintain a central dashboard for tracking. Integrating with a platform like Sona QR simplifies management across departments and locations.

• Brochures and information packets: Link to up-to-date resource hubs, pain management guidance, and preference forms. Track which topics draw the most interest and refresh content accordingly with brochures.
• Facility signage: Place QR codes in communal areas for quick satisfaction checks and testimonial collection. Use insights to adjust staffing or environment settings where needed, supported by clear banners.
• Staff onboarding and education: Include QR-enabled micro-surveys in training binders so new hires can report clarity gaps and resource needs. This reduces ramp time and improves morale.
• Bereavement mailings: Offer simple enrollment in counseling or support groups. Measure uptake and refine outreach cadence based on scan behavior, and consider incorporating direct mail.
• Event promotions: For family education nights or remembrance events, include QR codes on invites and handouts to capture RSVPs, accessibility needs, and post-event feedback.

A centralized platform allows you to manage all codes, monitor performance, and sync data with your CRM and EHR tools. This keeps communication consistent and turns every channel into a source of insight. Learn more on Sona QR.

Step-by-Step QR Campaign Execution Checklist

Step 1: Define Your Feedback Goals

Clarify what you want to accomplish and why it matters. In palliative care, common goals include improving bedside communication, increasing family participation in care planning, surfacing staff workflow issues, or ensuring timely bereavement support. Align your goals with regulatory requirements and quality measures so your program supports both compassion and compliance.

Translate each goal into a few measurable outcomes. For example, you might aim for a 30 percent increase in family survey completions during the first month, a 48-hour maximum response time to urgent feedback, or a reduction in unresolved comfort concerns within a week. Grounding your work in metrics helps you prove value and iterate with purpose.

• Define priority use cases: Choose patient and family feedback at bedside, staff experience reporting, and bereavement follow-up as a starting set.
• Map owners and actions: Assign responsibility for monitoring, triage, and follow-up to specific roles such as nurse managers, social workers, or quality leads.
• Set thresholds and alerts: Decide which responses trigger immediate outreach and which roll up into weekly reviews.

Step 2: Select the Best QR Code Type

Choose the QR format that matches your goal. Web-link codes work for most survey and resource destinations. SMS or email codes help with sensitive or urgent messages. vCards are ideal for directory cards or door signage where quick contact saves time and stress. For visitor connectivity, Wi-Fi QR codes remove login friction that can hinder participation.

Use dynamic QR codes whenever possible. They let you update destinations, run A/B tests, route by language or role, and collect analytics without reprinting. Static codes are fine for unchanging resources, but they limit your ability to learn and adapt in a fast-changing care environment.

• Prioritize dynamic codes: Gain editing flexibility, tracking, and segmentation benefits.
• Secure your links: Use HTTPS destinations and privacy-respecting forms. Limit personally identifiable information unless secure authentication is in place.
• Standardize templates: Create a small set of QR design templates for surveys, resources, contacts, and events to streamline production.

Step 3: Design and Test QR Codes

Design QR assets for visibility, clarity, and compassion. Pair each code with a brief, benefit-focused call to action such as “Share your comfort needs in under 2 minutes” or “Request a follow-up call.” Use high-contrast frames, adequate white space, and scannable sizes. Include a small icon or short URL fallback for people who prefer typing.

Testing is essential. Scan each code on multiple devices, at different angles and distances, and in varied lighting. If posting in patient rooms, test from a seated or reclined position. If posting in family lounges, test from realistic standing distances. Make sure the destination content is mobile-optimized and takes less than two minutes to complete.

• Accessibility checks: Offer language selection, large text options, and simple question formats. Provide an alternative for those who prefer paper or face-to-face conversation.
• Brand consistency: Use your logo and colors, but never at the expense of scannability. Legibility and contrast come first.
• Message alignment: Keep tone supportive and clear. Emphasize that feedback improves care and can be anonymous.

Step 4: Place QR Codes Strategically

Place QR codes where they are most helpful and least intrusive. In rooms, bedside cards and table tents work well. In waiting areas, posters near seating spots are effective. At reception, small countertop signs can prompt quick check-ins about arrival experience. For staff, discreet placement in break rooms encourages candid input.

Consistency builds recognition. Use similar designs across units so families understand what to expect. Keep a placement inventory by location and owner, and refresh periodically to avoid sign fatigue. Rotating calls to action can also maintain interest.

• Top placements: Patient rooms, family lounges, reception desks, staff spaces, discharge packets, and bereavement mailings.
• Environmental considerations: Avoid glare and clutter. Ensure codes are at eye level where practical and easily within reach.
• Orientation and reminders: Brief staff on where codes are and how to reference them naturally in conversation.

Step 5: Track and Optimize Responses

Track scans, completions, and time-to-response. Segment by location, audience type, and time of day to spot patterns. Look for drop-off points in the survey and shorten or clarify questions as needed. Test different calls to action, placements, and visual treatments to see what resonates.

Turn insights into action. Route urgent concerns to on-call managers, share weekly summaries with unit leaders, and celebrate improvements with staff. Integrate with platforms like Sona QR to automate alerts, sync data to your CRM or EHR, and visualize trends across the patient and family journey.

• Key metrics: Scan rate per placement, completion rate, average response time, escalation volume, time-to-resolution, and satisfaction shifts.
• Continuous improvement: Update underperforming content, retire low-value placements, and replicate high performers in similar settings.
• Governance and privacy: Maintain a clear data policy and train staff on handling sensitive feedback with care.

Leading platforms support end-to-end workflows from code creation to analytics, reducing bottlenecks and ensuring your team can respond quickly when experience matters most.

Tracking and Analytics: From Scan to Revenue for Palliative Care Facilities

Improvement efforts falter when they rely on incomplete or delayed data. QR-enabled tracking connects real-world experiences to actionable insights. By capturing scan activity, completion rates, and downstream actions, palliative care teams can identify where to intervene and how to document quality outcomes for internal leaders, payers, and regulators. For a measurement primer, see Sona’s blog post single vs multi-touch attribution models.

In this context, “revenue” often means sustaining operations through payer relationships, value-based incentives, philanthropy, and strong referral networks. Demonstrating timely response to feedback, higher family satisfaction, and improved care coordination can support reimbursement and accreditation while strengthening community trust.

• Capture scan data: Record time, device type, and location. These signals help you understand who is engaging and under what conditions.
• Measure feedback impact: Compare placements to see which locations produce meaningful responses. Redirect resources to top performers and refine or remove low performers.
• Real-time adjustments: Use early-warning trends to flag emerging issues such as noise, temperature, or communication friction. Intervene before concerns escalate into complaints or reputational risks.
• CRM and EHR sync: Feed scan activity into systems like Sona QR, HubSpot, Salesforce, or your EHR to close the loop on follow-up and support longitudinal analysis across care transitions.
• Revenue and quality attribution: Connect improved satisfaction scores and faster issue resolution to quality incentives, preferred provider status, or reduced penalties. For methodology, see Sona’s blog post first-touch vs last-touch attribution models.
• Holistic journey view: Bring together scans, web visits, educational resource use, and care outcomes. This helps teams personalize support and plan improvements across the full family and patient journey.

Advanced solutions like Sona QR and Sona turn QR interactions into a source of truth for experience and performance. Your leaders gain a clear picture of what is working, where to improve, and how feedback efforts contribute to sustainable, high-quality care.

Tips to Expand QR Success in Palliative Care Facilities

Many facilities launch QR initiatives but underuse the insights they collect. Expanding your program requires attention to workflow, training, and automation. The goal is to ensure that each scan has a meaningful path to impact. When staff understand the why and families see the results, participation grows.

Look beyond basic placements. Consider how QR codes can help with home-based care, volunteer coordination, or spiritual support. Creative use increases touchpoints without adding complexity, as long as the experience remains compassionate and optional. For workforce and outreach context, see this compassionate careers guide.

• Use unique codes per placement: Create separate codes for patient rooms, lounges, and discharge packets so you can identify engagement hotspots and pain points with precision.
• Add UTM parameters and language selection: Attribute traffic by source and support diverse communities. Offer language choice at the start of each survey and ensure plain-language questions.
• Automate urgent follow-up: When feedback signals discomfort, confusion, or safety concerns, trigger alerts to care managers or charge nurses. Time-sensitive responses prevent escalation and build trust.
• Educate and empower staff: Train staff to reference QR options naturally. Explain how feedback improves care and reduces burdens downstream. Recognition programs can encourage consistent promotion.
• Integrate and report automatically: Connect QR analytics to your EHR, CRM, and HR systems. Automated dashboards reduce manual reporting, speed up decision-making, and keep teams aligned.

Creative examples include placing QR cards in comfort kits for home-based palliative care, putting QR stickers on bedside resource binders that link to spiritual care, and adding QR codes on the TV info channel to request a quiet-hour reminder. When feedback is closed-loop, intelligence-driven, and respectful, facilities can respond with both empathy and efficiency.

Final Thoughts

QR codes are increasingly recognized as a strategic asset in palliative care, addressing longstanding difficulties in collecting timely, actionable feedback at every step of the care journey. They transform every printed asset such as admission forms, patient guides, and signage into a digitally measurable touchpoint that invites participation without pressure.

By enabling real-time feedback and integrating with analytics and workflow tools, QR codes help facilities foster transparent, responsive communication and a truly patient- and family-centered environment. The result is a continuous improvement loop where voices are heard, issues are addressed quickly, and quality is documented clearly for stakeholders.

Palliative care facilities can use QR codes to modernize feedback collection, personalize follow-up, and streamline operations. Replace outdated analog methods and overcome the challenges of incomplete or delayed insights by implementing dynamic, trackable QR experiences. With platforms like Sona QR and Sona.com, you can create and manage codes centrally, automate alerts, unify data across systems, and demonstrate impact confidently. Start small with a few high-value placements, learn from the data, and scale thoughtfully to build a culture of compassionate, measurable improvement.

Conclusion

QR codes have revolutionized palliative care facilities by transforming traditional feedback collection into a seamless, real-time engagement tool. They empower caregivers and administrators to gather actionable insights directly from patients and families, enhancing the quality of care and patient satisfaction. Imagine instantly knowing which aspects of your service resonate most and addressing concerns promptly to create a more compassionate and responsive environment.

With Sona QR, you can easily create dynamic, trackable QR codes that update on the fly—no need to reprint materials. Every scan provides valuable data that helps you improve patient experience, optimize care delivery, and demonstrate your facility’s commitment to continuous improvement. Start for free with Sona QR today and turn every scan into meaningful feedback that drives better outcomes for your patients and your team.

FAQ

What types of palliative care services can benefit from QR code feedback collection?

Palliative care services including inpatient hospice, home-based palliative care, supportive care programs, and bereavement follow-up can use QR codes to collect feedback and improve care.

How can I choose the right palliative care facility based on feedback collection methods?

Choose a facility that uses modern, digital feedback tools like QR codes for real-time, anonymous, and easy feedback collection to ensure timely issue resolution and continuous quality improvement.

What are the benefits of using palliative care services that incorporate QR code feedback systems?

Benefits include improved patient and family engagement, faster response to concerns, reduced administrative burden, enhanced care quality, and stronger trust between families and providers.

How does palliative care feedback collection differ from hospice care feedback collection?

Both share similar feedback needs, but palliative care feedback often spans broader settings such as home care and symptom management changes, while hospice feedback focuses on end-of-life inpatient and bereavement experiences.

What criteria should be considered when selecting a palliative care facility regarding feedback management?

Select facilities that prioritize measurable outcomes, use dynamic QR codes for flexible feedback collection, protect privacy, integrate feedback with clinical workflows, and demonstrate continuous quality improvement.

How do QR codes improve feedback collection in palliative care facilities?

QR codes enable quick, on-demand digital surveys accessible via smartphones, reduce reliance on paper forms, allow anonymous responses, provide real-time data, and integrate with systems for timely action.

Where should QR codes be placed in palliative care facilities to maximize feedback response?

Effective placements include patient rooms, family lounges, reception areas, staff break rooms, admission and discharge packets, and bereavement materials to capture feedback at key moments.

What types of QR code formats are useful in palliative care settings?

Common formats include web links to surveys, vCards for contact sharing, SMS or email for sensitive feedback, Wi-Fi access codes, and app download links to support various engagement needs.

How can palliative care facilities ensure privacy while collecting feedback via QR codes?

Facilities should use QR tools that allow anonymous submissions, capture non-identifying engagement data, use secure HTTPS links, and limit personally identifiable information unless secure authentication is in place.

What steps should a facility follow to implement QR code feedback collection effectively?

Steps include defining feedback goals, selecting appropriate QR code types, designing and testing codes for clarity and accessibility, placing codes strategically, and tracking and optimizing responses.

How does integrating QR codes with CRM and EHR systems benefit palliative care facilities?

Integration enables automated alerts for urgent issues, continuous tracking of feedback trends, personalized follow-up communication, and supports documentation for quality and reimbursement.

What metrics are important to track when using QR codes for feedback in palliative care?

Important metrics include scan rate by placement, survey completion rate, average response time, volume of escalated issues, time to resolution, and shifts in satisfaction scores.

How can palliative care facilities expand the use of QR codes beyond basic feedback collection?

Facilities can use QR codes for home-based care coordination, volunteer engagement, spiritual support access, staff training, and event promotions while ensuring feedback remains compassionate and optional.

What are some best practices for encouraging staff and family participation in QR code feedback programs?

Train staff to naturally reference QR options, explain how feedback improves care, provide recognition for engagement, use compassionate calls to action, and ensure feedback is quick and respects emotional contexts.

How do QR codes help differentiate palliative care from hospice care in terms of patient and family engagement?

QR codes support ongoing, varied feedback opportunities throughout the palliative care journey, including home care and symptom changes, whereas hospice care feedback focuses more on end-of-life and bereavement phases.