How to Use QR Codes in Valve Repair Services to Enable Access

Valve repair services are at a pivotal crossroads as industrial maintenance demands, compliance expectations, and operational efficiency pressures intensify across the sector. Many organizations still rely on paper logs, static service records, and outdated manual processes to track complex valve inventories. See valve tracker technology. Managing routine inspections in this fashion results in frequent missed repairs, regulatory headaches, and underutilization of skilled technicians. These inefficiencies not only lead to increased operating costs but also hinder timely responses to urgent maintenance needs, leaving business opportunities on the table.

A persistent pain point in this environment is the inability to capture and act on valuable prospect or equipment data at the right moment. For example, high-value prospects engaging with field documentation or partner sites are often untracked, leading to missed sales or delayed service outreach. Sona is an AI-powered marketing platform that turns first-party data into revenue through automated attribution, data activation, and workflow orchestration. For strategy on tying offline scans to revenue, see Sona’s blog post Essential Guide to Offline Attribution. The lack of real-time visibility into equipment status or technician interactions makes it easy for maintenance issues and upsell opportunities to slip through the cracks.

QR codes are emerging as an operational game-changer. By embedding scannable codes on valves, service tags, manuals, and safety signage, businesses can instantly connect physical assets to digital resources for product traceability. This enables field teams to access maintenance histories, repair documentation, and self-service support guides without app installs, while also feeding crucial data back into centralized systems for timely follow-up and analysis. QR codes reduce paperwork and minimize manual entry errors, creating a more responsive, data-driven service environment that helps avoid lost opportunities and ensures compliance with industry standards.

How to Achieve Faster, Smarter Valve Repair Services Using QR Codes: A Step-by-Step Guide

Many service managers feel the pain of missed repairs or slow response times due to paper-based processes and scattered service documentation. Critical information is often siloed or goes unrecorded, increasing the risk that valuable maintenance details slip through the cracks. In competitive environments, not capturing these data points quickly enough can mean that high-intent prospects or urgent tickets are lost to competitors.

Modern QR workflows turn every physical touchpoint into a digital entry point that accelerates maintenance and sales outcomes. Instead of handing technicians binders or asking customers to fill out carbon copy forms, you can trigger instant access to repair histories, parts catalogs, and service request forms with a single scan. Replacing handwritten inspection logs with QR code ticketing dramatically cuts reporting time, reduces transcription errors, and gives managers a reliable view of asset condition and technician productivity.

• Digitize key assets: Deploy QR codes on service stickers, valve tags, inspection checklists, and repair reports to capture critical event data and eliminate manual log entries using laser-engraved QR codes for durability.
• Centralize maintenance records: Track maintenance cycles and detailed histories for each valve to bridge gaps caused by misplaced folders or faded paper records with lifecycle tracking.
• Equip field teams: Offer technicians instant access to repair videos, safety data sheets, and updated manuals simply by scanning.
• Streamline intake: Enable digital forms for service requests to convert slow manual entry into effortless, high-quality lead capture using Google Forms QR codes.
• Monitor in one place: Use a central dashboard to track everything from scan frequency to issue escalation to ensure urgent maintenance signals are not missed.

Platforms built for industrial servicing centralize QR code generation and connect scan data directly to CRMs to surface which assets are due for repair, which customers are engaging, and which actions are most urgent. For example, migrating from paper inspection logs to QR-enabled digital tracking can halve reporting time, improve compliance readiness, and minimize the risk of missed regulatory deadlines. Sona QR supports this transformation end to end: generating dynamic QR codes, routing scans to the right destinations, and syncing granular engagement data with tools like Salesforce and HubSpot for rapid follow-up. See Sona QR’s product overview. Start creating QR codes for free at this link.

Why Do QR Codes Matter for Valve Repair Services?

The challenge for valve repair services is not only technical complexity but also the constant risk of missing valuable engagement signals. Technicians operate in variable, high-stakes environments where compliance must be repeatedly demonstrated and maintenance records must be precise. Traditional recordkeeping often provides no way to attribute engagement when an anonymous prospect scans a service tag, reads a jobsite notice, or interacts with a printed brochure. The result: lost lead data and delayed follow-up actions that blunt revenue potential.

QR codes bridge this gap by connecting each scan on physical equipment to digital service logs, technical documentation, or emergency contacts. When a facility supervisor scans a maintenance sticker or a technician scans a repair tag, the visit can be attributed and acted upon, even if a form is not submitted immediately. For marketing and operations teams, scan data uncovers which valves or sites receive the most attention, which campaigns are working, and where to dispatch resources next. Dynamic QR codes are especially valuable in regulated environments since they allow you to change destinations or content without reprinting, keeping your documents and safety materials aligned with current standards.

• Offline to online continuity: Scans on tags, signage, and brochures lead directly to digital actions like booking service, submitting incident reports, or reviewing manuals.
• Speed and simplicity: No app downloads or logins are required to view vital content like safety data sheets, work instructions, or asset histories.
• Real-time updates: Dynamic codes let you refresh manuals, compliance certifications, or part substitutions instantly as requirements evolve.
• Measurable engagement: QR usage illuminates what was previously opaque. See which jobsites engage most and which assets drive service tickets.
• Operational savings: Reducing reprints, phone support minutes, and manual data entry lowers costs while improving technician productivity and accuracy.

These benefits map cleanly to materials common in this sector: appointment cards that direct to scheduling portals, lockout-tagout signage that links to latest procedures, and bill inserts that route clients to digital service agreements. Every scan becomes a moment of action that helps you serve better and sell smarter.

Common QR Code Formats for Valve Repair Service Use Cases

Many organizations struggle with scattered communication channels and inconsistent documentation, which leads to confusion and duplicate work. When a technician loses access to the latest manual or a supervisor cannot find a service history during an audit, both service quality and compliance suffer. QR codes standardize access to the right information at the right time, whether on a valve body in a humid plant or on a laminated inspection card in a maintenance cabinet.

The most effective QR formats for valve repair services align with real-world tasks in maintenance and sales. You can pair each format with a specific destination and outcome to guide user behavior and capture data in a structured way. Dynamic codes are recommended for most placements since content and compliance requirements change frequently.

• Web links: Route users to asset profiles, service portals, part catalogs, or troubleshooting videos. Best for valve tags, work orders, and jobsite signage where immediate reference is essential.
• Forms and surveys: Direct to digital service request forms, incident reports, warranty registrations, or post-repair feedback. Ideal for delivery receipts, maintenance reports, and customer handoff packets.
• vCards: Save account manager or support contacts instantly. Useful on proposals, technician business cards, and project closeout folders for fast escalation paths.
• SMS and email triggers: Pre-fill messages to create urgent repair tickets or request callbacks. Effective on critical equipment labels, emergency signage, or control room panels; see how to use QR codes for text message campaigns.
• Wi-Fi access codes: Provide temporary, secure connectivity at industrial sites to enable downloads of manuals or firmware updates. Place on visitor passes or maintenance trailers where connectivity is limited.
• App downloads: Link technicians to required mobile tools for diagnostics or time logging without app store searches. Include on training materials and onboarding packets.

With Sona QR, you can generate any of these formats, manage them in one platform, and switch destinations without reprinting when documentation is updated or a campaign changes focus. Static codes are viable for low-risk, unchanging assets like a PDF of a permanent facility map. Dynamic codes should be the default for anything tied to maintenance procedures, compliance, or active campaigns.

Where to Find Growth Opportunities

Growth stalls when physical and digital touchpoints are disconnected. A prospect reads a printed brochure but never visits your site. A technician leaves behind a paper maintenance report that never makes it into the CRM. QR codes align these touchpoints so every interaction is trackable and actionable. The result is faster time to resolution for service tickets and clearer attribution for marketing efforts that drive new business.

Valve repair providers can map QR placements to the moments that matter most. Focus on points in the workflow where time is lost, information is duplicated, or errors are common. By making those moments scannable, you reduce friction for technicians and customers while capturing valuable data automatically.

• Equipment and valve tags: Provide direct access to digital manuals, inspection histories, as-built documents, and parts lists. This eliminates manual lookups and ensures technicians follow current procedures.
• Jobsite signage and checkpoints: Link to safety guides, lockout-tagout checklists, incident forms, and site-specific rules. This reduces downtime and accelerates incident reporting when urgent issues arise with digital signage.
• Maintenance reports and work orders: Attach QR codes that resolve to a secure project folder with compliance documents, photos, and sign-offs. This minimizes confusion during handoffs and audits.
• Packaging and delivery receipts: Connect installers or facility managers to warranty registration, onboarding videos, and service request forms. This captures buying signals and warranty activations that often go untracked.
• Direct mail to facility managers: Bridge physical outreach to digital booking paths with scannable offers for free assessments or valve audits; add attribution to direct mail that historically generated invisible demand.

By prioritizing these placements, providers shorten response times for urgent requests, uncover engagement patterns that inform resource allocation, and bring transparency to the marketing channels that deliver measurable revenue.

Use Cases for QR Codes in Valve Repair Services

Missed or delayed responses to asset signals are common in valve repair operations. A technician may find a deteriorating valve but lack a fast way to trigger an escalation. A supervisor may want to request a quote but has only a generic email address. QR codes remove these bottlenecks and give both technicians and customers a clear, guided next step that feeds accurate data to your systems.

Consider three foundational use cases that match typical customer interactions and deliver measurable outcomes:

• Maintenance history access: A QR code on each valve tag links to the asset’s digital record, including service history, inspection photos, and upcoming maintenance schedules. Technicians verify steps, avoid duplicated work, and prevent compliance gaps. Outcome: fewer missed steps, faster audits, and improved first-time fix rates.
• Self-service repair guides: Scans on valve tags or toolbox cards open visual SOPs, repair videos, and torque specifications. New technicians ramp faster, and seasoned techs follow standard procedures without calling support. Outcome: shorter on-site time, lower error rates, and reduced dependence on senior staff.
• Digital service requests: QR codes on reports, delivery slips, and signage route to structured intake forms that capture location, asset ID, priority, and photos via Google Forms QR codes. Urgent issues are triaged instantly to the right dispatcher. Outcome: quicker ticket creation, cleaner data, and higher conversion from inquiry to scheduled repair.

Each approach closes a persistent loop: lost paperwork is replaced by digital records, late engagement becomes real-time action, and anonymous interest becomes attributable demand. Teams act faster, repair costs drop, and service quality improves.

How to Build High-Value Audiences for Retargeting with QR Code Campaigns

Valve repair providers often miss follow-up opportunities because critical buyer or technician data never reaches the CRM. Scans can solve this by capturing intent, context, and behavior, then syncing that data to marketing and sales tools. Each scan tells you who engaged, where they were, and what they wanted, allowing you to prioritize outreach and tailor messaging. For tactical execution, see Sona’s Playbook Intent-Driven Retargeting.

Segmentation becomes straightforward when you deploy unique codes by role, asset, and journey stage. For example, differentiate plant engineers seeking manuals from procurement leaders browsing service packages. You can then use email, SMS, and paid media to retarget each segment with relevant next steps and offers.

• Create unique QR codes for each stage: Use separate codes for awareness assets like plant posters, consideration assets like case studies, and conversion assets like pricing sheets. Each scan builds a segmented list aligned to the funnel stage.
• Tag audiences by role and use case: Distinguish maintenance techs, reliability engineers, EHS managers, and procurement officers. Tag actions such as exploring diagnostic tools, requesting quotes, or scheduling audits.
• Segment by location and timing: Identify scans from specific plants, contractor trailers, or conference booths. Compare weekday versus weekend behavior, or pre-maintenance versus post-repair moments.
• Sync segments to CRM and ad platforms: Push scan cohorts into HubSpot, Salesforce, or Meta Ads to trigger tailored email sequences, custom audiences, or sales alerts. Sona QR automates this flow so urgent prospects reach account managers before interest fades.

Examples tailored to this sector include NDT contractors versus in-house maintenance, expansion projects versus routine PMs, and safety officers scanning incident signage versus supervisors scanning work orders. Each group receives messaging that fits their needs, improving conversion and reducing response times.

Integrating QR Codes into Your Multi-Channel Marketing Mix

Disconnected campaigns waste spend and dilute your message. QR codes unify offline and online tactics by making every print, on-site, and in-person interaction measurable and actionable. When your brochures, trade show materials, and jobsite signage all feed into the same digital funnel, you gain a single view of engagement that supports faster decisions and better results.

In valve repair services, marketing and operations often overlap on the same physical surfaces: tags, reports, and safety signage. Equip these materials with QR codes and you transform static artifacts into dynamic, data-rich channels that guide users to their next step while revealing which assets and placements deliver the best outcomes.

• Brochures and print collateral: Add codes that drive readers to landing pages, case studies, or booking forms. Each scan identifies which specific brochure or ad creative triggered interest.
• Jobsite signage and field reports: Place codes where issues occur. Let a foreman open a troubleshooting guide or submit a ticket on the spot. This prevents problems from lingering across shifts.
• Email and SMS campaigns: Use QR codes in confirmation emails, PM reminders, and post-service surveys to bring people from the inbox to on-site actions. Tie responses to specific accounts and assets.
• Digital signage and video screens: In lobbies, training rooms, or conference booths, encourage scanning to download spec sheets and service packages. Track which videos or slides generate engagement.
• Trade shows and conferences: Include codes on booth banners, demo units, and handouts. Tag scans by session and location to segment leads and automate tailored follow-up after the event. See QR codes for banners.

A centralized platform like Sona QR lets you manage all codes, monitor performance, and sync scan data with your CRM and ad platforms. The result is a connected funnel where offline triggers lead to online action and every channel contributes measurable value.

Step-by-Step QR Campaign Execution Checklist

Recurring challenges in QR rollouts include fuzzy objectives, poorly designed codes that do not scan reliably, and disjointed tracking that loses lead data. Addressing these risks early creates a repeatable playbook and builds confidence among technicians and customers who rely on the experience in the field.

Use the following checklist as your implementation blueprint. Each step is tailored to the realities of valve repair environments where harsh conditions, safety constraints, and diverse user roles require thoughtful planning and robust execution.

Step 1: Choose Your Use Case

Start by defining the business outcome you want to improve. Focus on the needle movers for your operation: faster intake for urgent repairs, reduced troubleshooting time on site, or complete and accurate capture of service data that feeds your CRM.

• Clarify the moment of action: Decide whether the scan should open a manual, launch a ticket, request a quote, or start a training module. One code, one primary action prevents confusion.
• Pick high-friction points: Target placements where paper slows you down, such as work order sign-offs or warranty registrations.
• Set success metrics: Examples include a 25 percent reduction in average time to create a service ticket, a 30 percent lift in post-service survey completion, or a 15 percent increase in scheduled audits.

Step 2: Pick a QR Code Type

Choose the format that supports your goal. Static codes suit fixed, unchanging content. Dynamic codes support tracking, retargeting, and destination edits without reprinting, which is often essential in regulated or frequently updated environments.

• Static for stable documents: Use for permanent items like a facility map or non-changing safety poster.
• Dynamic for everything else: Use for manuals, procedures, request forms, and campaigns that benefit from analytics and flexibility.
• Map destination to intent: For ticketing, point to a mobile-friendly form with pre-filled fields. For manuals, link to the asset’s profile with version-controlled documents.

Step 3: Design and Test the Code

Effective design considers industrial realities like low light, glare, oil exposure, and protective gear. Clear CTAs, sufficient contrast, and durable materials ensure consistent scanning in the field.

• Design essentials: Maintain generous quiet zones, high contrast, and minimum size based on scanning distance. Add a simple CTA such as “Scan for Valve Specs” or “Scan to Request Service.”
• Branding without compromise: Add a logo and brand colors while preserving contrast and code integrity. Avoid busy backgrounds.
• Test thoroughly: Validate on multiple devices, in varied lighting, at expected angles and distances, and after applying laminates or protective coatings. Test when wet or dusty if conditions require.

Step 4: Deploy Across High-Impact Channels

Place codes where they are useful and safe to scan. Think in terms of workflows and traffic flows so the right people encounter the right code at the right time.

• Prioritize critical junctures: Asset tags, work orders, plant entrances, contractor check-in desks, control rooms, and jobsite clearance points.
• Use durable materials: Industrial-grade labels, metal nameplates, or UV-laminated stickers that resist chemicals and heat.
• Add context clues: Include short labels such as “Service History,” “Incident Report,” or “Parts Catalog” to set expectations and drive the intended action.

Step 5: Track and Optimize

Measurement turns scans into insight. Use a QR management platform to capture scan metadata, feed it into your CRM, and trigger alerts for urgent events. Then iterate on placement, design, and destination content to improve performance.

• Instrument your codes: Track scans by time, location, and device. Append UTM parameters to differentiate channels and placements.
• Automate follow-up: Trigger SMS or email confirmations, create CRM tasks for sales or dispatch, and score leads based on urgency and role. See Sona’s blog post Integrate Sona with HubSpot.
• Run A/B tests: Experiment with CTAs, landing pages, and code sizes. Optimize for higher scan rates and better conversion to booked work.

Proactive execution avoids lost opportunities and builds a repeatable pathway from physical engagement to digital action. Sona QR supports this lifecycle by generating trackable codes, centralizing analytics, and syncing activity to Sona.com for attribution across touchpoints.

Tracking and Analytics: From Scan to Revenue

Many valve repair providers struggle to attribute revenue to the right marketing or operational tactics. Without a way to connect a safety poster or valve tag to a booked job, high-performing placements get underfunded and underutilized. Advanced QR tracking solves this by logging every scan, connecting it to an identity when possible, and integrating with your CRM so booked work can be tied back to the original trigger. For help identifying anonymous visitors and accounts, see Sona’s blog post Essential Guide to Account Identification.

Measurement should cover the full journey from first scan to closed revenue. That means combining scan metadata with landing page behavior, form fills, phone calls, and eventually invoices or signed agreements. With the right tooling, teams can answer decisive questions: which plants drive the most high-value tickets, which assets are likely to fail soon, and which pieces of collateral consistently produce qualified leads.

• Full-funnel attribution: Tie initial scans of a valve tag or mailer to scheduled repairs, service contracts, or parts sales. Demonstrate which placements and messages create pipeline.
• Performance benchmarking: Compare scan rates and conversions by placement, such as factory signage versus work order stickers. Reallocate budget to top performers.
• Real-time optimization: Use live dashboards to detect scan spikes that indicate urgent issues. Dispatch technicians or send alerts when thresholds are crossed.
• Deep CRM integration: Enrich account records with scan activity and asset context. Route hot signals to account managers and dispatch automatically.
• Revenue linkage: Attribute upgrades and cross-sells to QR-driven interactions so finance and leadership can see where growth originates.

Sona QR captures detailed scan data, including time, device, and location. Sona.com extends this data with identity resolution and multi-touch attribution to connect anonymous scans to known buyers and accounts. By unifying offline scans with website visits, ad clicks, email engagement, and CRM activity, you gain a complete picture of progression from first touch to purchase readiness.

Tips to Expand QR Success in Valve Repair Services

Even strong deployments falter without consistent process. Common pitfalls include using one generic code everywhere, failing to add tracking parameters, or neglecting to train staff to prompt scans. A few disciplined practices produce outsized gains in scan rates, data quality, and ROI.

Choose the tips that match your most common media and buyer journeys. In valve repair, that often means work orders, jobsite signage, and post-service handoffs. Align each code with a specific action, then automate the next step to keep momentum high.

• Use unique QR codes per placement: Differentiate by asset tag, report type, signage location, and campaign. This clarifies what is working and informs where to scale.
• Add UTM parameters to every destination: Attribute traffic accurately by source, medium, and creative. Map this data in Sona QR and your analytics tools for clean reporting.
• Trigger follow-up workflows: After a scan, send a service checklist, schedule confirmation, or maintenance reminder. Connect Sona QR to HubSpot or Salesforce to auto-create tasks or alerts.
• Train staff to promote scanning: Ask technicians to demonstrate how to scan at turnover. Include a brief script like “Scan this tag anytime for the latest service history or to request help.”
• Deploy creative placements: Add codes to lockout-tagout cards that link to current procedures, and to invoices that open a warranty renewal or service agreement form.

These practices reduce missed signals, accelerate response times, and make each scan more likely to convert into measurable outcomes.

Real-World Examples and Creative Inspiration

Industrial valve repair firms grapple with fragmented documentation, long troubleshooting times, and missed upsell signals. QR codes convert those challenges into guided experiences that reduce friction and produce reliable data for decision-making. The following examples illustrate how scannable touchpoints can move the needle on operations and growth.

Consider how these deployments improved performance by aligning scans with specific actions and measurable metrics. Each case pairs a high-friction moment with a simple scan that launched a clear, valuable next step.

• Faster troubleshooting: An industrial facility reduced average troubleshooting time by 30 percent by linking each valve to a digital service history and repair playbook. Technicians scanned on site and followed step-by-step SOPs without searching through binders.
• Compliance at speed: A service provider added QR-enabled safety signage for incident reporting, cutting call-in times and making submissions traceable by location and time. Safety engagement turned into structured data that improved audits.
• Attribution for direct mail: Using QR codes on mailers to facility managers, another provider captured high-intent service requests that previously went untracked, leading to a 2x increase in qualified leads and a clear picture of which offers resonated.
• Feedback and referrals: Companies placed QR codes on completed work orders that opened a one-minute feedback form and optional referral link, or a Google reviews QR. This produced a steady stream of testimonials and repeat business.
• Spare parts reordering: A packaging line added QR codes on valve cabinets that led directly to pre-filled parts reorder forms based on asset IDs. Parts were replenished proactively and downtime decreased.
• Training and onboarding: A contractor put QR codes on toolbox cards linking to torque specification charts and short microlearning videos. New technicians reached productivity faster and error rates declined.

These examples show how scannable assets turn missed opportunities into structured workflows. The result is a virtuous cycle where field performance improves and marketing gains clarity on what drives revenue.

QR codes are setting a new standard for valve repair services, transforming each asset, jobsite visit, and customer communication into an interactive digital touchpoint. By bridging the gap between physical environments and digital workflows, they address core challenges such as lost service records, missed high-value prospects, and delayed engagement with decision-makers.

Beyond efficiency, these solutions create a foundation for data-driven marketing, proactive lead capture, and intelligent service delivery. Every scan is a chance to identify new buying signals, attribute campaigns to revenue, and deliver a more responsive customer experience. As modern valve repair operations embrace QR-powered strategies, they gain not only faster turnaround and lower costs but also a decisive lead in capturing opportunities and nurturing long-term customer relationships.

Conclusion

QR codes have revolutionized valve repair services by transforming how technicians and customers access critical information quickly and efficiently. From instant access to repair manuals and service histories to streamlined customer communication, QR codes enhance operational accuracy and boost service quality. Imagine empowering your team and clients with a simple scan that unlocks detailed valve diagnostics and maintenance records instantly—minimizing downtime and maximizing trust.

With Sona QR, you gain the ability to create dynamic, trackable QR codes tailored for valve repair workflows. Update information on the fly without reprinting, monitor scan activity in real time, and link every interaction directly to improved service outcomes. This means smarter asset management, faster issue resolution, and stronger customer relationships—all driving your business growth.

Start for free with Sona QR today and turn every scan into seamless access, smarter repairs, and lasting client satisfaction.

FAQ

How do I choose a reliable valve repair service?

Choose a valve repair service that uses modern technology like QR codes to provide real-time access to maintenance histories, digital records, and streamlined service requests, ensuring faster response times and compliance.

What are the benefits of using QR codes in valve repair services?

QR codes improve operational efficiency by linking physical valves to digital resources, reducing paperwork, minimizing errors, enabling real-time updates, enhancing compliance, and providing measurable engagement data.

How can QR codes improve valve maintenance and repair operations?

QR codes allow technicians instant access to repair histories, manuals, safety guides, and digital service request forms, accelerating maintenance, reducing missed repairs, and enabling centralized tracking and faster follow-up.

What is the process of repairing industrial valves?

The process involves inspecting valves, diagnosing issues, accessing digital repair guides via QR codes, performing repairs according to updated manuals, documenting service digitally, and scheduling follow-up maintenance.

What are the common issues that require valve repair services?

Common issues include valve deterioration, malfunction, compliance gaps, missed maintenance, and inaccurate service records that necessitate timely repairs and accurate documentation.

How much does it cost to repair a valve?

The article does not specify exact valve repair costs as they vary by issue and service scope, but using QR code-enabled services can reduce overall operating costs by improving efficiency and reducing errors.

How can I find a local valve repair service?

Look for providers that integrate advanced technologies like QR code tracking and digital workflows, and consider platforms that offer centralized service data and CRM integration for reliable and responsive repairs.

What are the signs that my valve needs repair?

Signs include deteriorating valve condition detected during inspections, operational issues, missed maintenance alerts, or failure indications accessible through digital service histories linked via QR codes.

How do I know if my valve repair service is using the latest technology like QR codes?

You can verify by checking if the service uses QR codes on valve tags or service materials to provide instant digital access to repair histories, manuals, and service request forms without app downloads.